Information about the revocation rights for users from the EU.
Right of withdrawalYou have the right to cancel the contract within 14 days without giving reasons.
The deadline for withdrawal is 14 days, starting with the day you or a third party who isn’t the deliverer has taken over the goods.
To carry out your withdrawal you have to give us:
Elisabeth Pohn, Fröbelgasse 10/3-7, 1160 Wien
a decleration (eg. a letter sent by the post office, e-mail or call) about your decision to cancel the contract. Attached to your order you can find the form for the withdrawal.
To uphold the right of withdrawal it is enough to send your declaration within the deadline of the policy.
Consequences of the right of withdrawal
If you cancel the contract, we have to refund all payments we received from you including delivery costs (except additional costs that result from you using a different delivery option than the standard one offered by us) within 14 days. For refunding we will use the same means of payment as you used in your initial transaction, unless we specifically agreed on other means of payment. Under no circumstances will there be charged any fees for the refund.
We can refuse to refund until we received the goods, or the confirmation of return depends which one is earlier.You have to return the goods immediately and by any means within 14 days after informing us about your withdrawal.
The deadline is kept if you send (poststamp counts) the goods within 14 days.You bare the costs of returning the goods.
You are reliable for any value loss of the goods if the value loss happend for any other reason then the careful checking of the consistence, character and function of the goods.
End of the withdrawal policy
The goods should only be sent back with insured-shipping, because only then the postal way can be followed also in case of the loss of the package.
In case the package is returned with costs for us, we will refuse to accept it or calculate these costs off of the refund.